Delivery Situation and Suspension in Each Country and Region

Due to reduced flight operations, a number of parcels that cannot be loaded are stuck at International Exchange Office. Even though tracking notification hasn't been changed from "Posting/Collection", the parcels have arrived in International Exchange Office, waiting to be loaded into planes. We are sorry for inconvenience caused, but your patience would be highly appreciated until the tracking status is changed.

If the suspended internatonal delivery services get back to normal, more purchases are expected. We will ship products in the order of purchases regardless of country or region. We ask you to make purchases ASAP if you get the products sooner.

Impact of Coronavirus (COVID-19) on International Delivery

Below are the current delivery situations and delays in each country. The situation is ever-changing, and we will keep you updated. We are all sorry for the inconvenience and appreciate your understanding.

Last update: 08.04.2020

DHL

Parcels can be shipped to the following regions, but will be stored at local or Japanese DHL warehouse until local delivery service is back to normal.

Products can be shipped to other regions not listed, but delivery might be delayed.

Area Country/Region
Asia India, Philippines, Sri Lanka, Bangladesh, Timor-Leste, Wuhan (China)
Middle East Iraq
Oceania Fiji
Europe Russia, Metz (France), Sint Eustatius
North and Central America Cuba
South America Venezuela
Africa Guinea-Bissau, Seychelles, Mayotte, Mauritius, Libya, Sao Tome and Principe, Somalia, Somaliland

JAPAN POST

Each contry and region is taking measures against coronavirus (COVID-19) worldwide outbreak to suspend international delivery service. Also, as flight operations are significantly reduced or canceled and transportation routes are shut down, Japan Post Co., Ltd. is suspending shipments to the following regions from April 2.

Globalkitchen Japan still welcome purchases, but cannot ship the products until postal delivery service resume. We appreciate your understanding and cooperation.

Area Country/Region
Asia Afghanistan, Sri Lanka, Nepal, Pakistan, Bangladesh, Bhutan, Brunei Darussalam, Laos, India, Indonesia, Maldives
Middle East United Arab Emirates, Israel, Iran, Oman, Saudi Arabia, Syria, Turkey, Bahrain, Jordan, Iraq, Cyprus, Kuwait
Oceania Kiribati, Tuvalu, Papua New Guinea, Pitcairn, Fiji, Wallis and Futuna, Samoa, New Caledonia, New Zealand, French Polynesia
Europe Ireland, Azerbaijan, Albania, Armenia, Italy, Uzbekistan, Estonia, Austria, Northern Macedonia, Greece, Kyrgyzstan, Croatia, Kosovo, San Marino, Georgia, Switzerland, Spain, Serbia, Czech Republic, Turkmenistan, Vatican, Hungary, Bulgaria, Belarus , Poland, Portugal, Malta, Moldova, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russia, Ukraine, Montenegro
North and Central America Aruba, Antigua and Barbuda, British Virgin Islands, El Salvador, Netherlands Caribbean, Cuba, Curacao, Grenada, Costa Rica, Jamaica, Sint Maarten, St. Kitts and Nevis, St. Vincent, St. Lucia, Turks and Caicos Islands, Dominica, Dominican Republic, Trinidad and Tobago, Nicaragua, Bermuda, Haiti, Bahamas, Barbados, Belize, Montserrat, Guatemala, Cayman Islands, Panama, Honduras
South America Guyana, Suriname, Brazil, Peru, Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Venezuela
Africa Ascension, Algeria, Angola, Uganda, Egypt, Eswatiny, Ethiopia, Eritrea, Ghana, Cape Verde, Gabon, Guinea-Bissau, Kenya, Cote d'Ivoire, Republic of the Congo, Sao Tome and Principe, Zambia, Sierra Leone, Zimbabwe, St. Guinea, Saint Equatorial Guinea , Tanzania, Togo, Tristan da Cunha, Nigeria, Namibia, Burundi, Madagascar, Malawi, South Africa, South Sudan, Mauritius, Mozambique, Morocco, Rwanda, Lesotho, Reunion, Djibouti, Chad, Tunisia, Mauritania

Delivery Situation in Japan and Local Post Offices

Asia

Country/Region Delivery Service in Japan Delivery Service in Local Post Offices
Afghanistan International delivery is temporarily not accepted.
India International delivery is temporarily not accepted. International delivery is no longer accepted.
Indonesia International delivery is temporarily not accepted. International delivery is no longer accepted. Non-face to face delivery is applied.
Korea Shipment from Japan is being delayed. Domestic delivery is delayed. Non-face to face delivery is applied to the following region: Daegu
Singapore Shipment from Japan is being delayed. Non-face to face delivery is applied. It is advised to write the recipient contact clearly.
Sri Lanka International delivery is temporarily not accepted. Delivery service is temporarily suspended.
Thailand Shipment from Japan is being delayed. Domestic delivery is delayed. Non-face to face delivery is applied.
Taiwan Shipment from Japan is being delayed.
China International delivery is temporarily not accepted. Domestic delivery might be delayed. The recipient will get a call before delivery and non-face to face delivery will be applied.
Nepal International delivery is temporarily not accepted.
Pakistan International delivery is temporarily not accepted.
Bangladesh International delivery is temporarily not accepted.
Philippines The International Postal Office is only accepting a minimum amount of international parcels. All the post offices in quarantine areas are closed.The parcels accepted by April 12 are not going to be sent to local delivery offices until the operation is back to normal.
Bhutan International delivery is temporarily not accepted. Domestic delivery is badly delayed.
Brunei Darussalam International delivery is temporarily not accepted.
Viet Nam Delivery to the following regions is delayed: Ha Noi (100000–159999), Hai Phong (180000–189999), Quang Ninh (200000–209999), Soc Trang (950000–959999), Hung Yen (160000–169999), Quang Binh (510000–519999), Quang Nam (560000–569999), Da Nang (550000–559999), Hau Giang (910000–919999), Binh Dinh (590000–599999), Bac Giang (230000–239999), Hue (530000–539999), Thai Nguyen (250000–259999), Ninh Thuan (660000–669999), Kien Giang (920000–929999), Quang Tri (520000–529999), Ha Tinh (480000–489999), Nghe An (460000–479999), Ninh Binh (430000–439999), Ho Chi Minh (700000–769999), Thanh Hoa (440000–459999)
Hong Kong Shipment from Japan is being delayed. Non-face to face delivery is applied.
Macau Shipment from Japan is being delayed. Delivery service is back to normal.
Malaysia Domestic delivery is delayed. Non-face to face delivery is applied. Delivery to quarantine areas is suspended.
Maldives International delivery is temporarily not accepted. International delivery is no longer accepted.
Mongolia International delivery is temporarily not accepted. International Post Office in Mongolia is closed until April 1. The closure might be extended.
Lao People's Democratic Republic International delivery is temporarily not accepted.

Oceania

Country/Region Delivery Service in Japan Delivery Service in Local Post Offices
Australia Shipment from Japan is being delayed. Non-face to face delivery is applied.
Kiribati International delivery is temporarily not accepted.
Samoa International delivery is temporarily not accepted. International delivery is no longer accepted from March 26.
Tuvalu International delivery is temporarily not accepted.
Tonga Domestic delivery is delayed.
New Caledonia International delivery is temporarily not accepted. International delivery is no longer accepted. Non-face to face delivery is applied.
New Zealand International delivery is temporarily not accepted. Domestic delivery is delayed.Non-face to face delivery is applied.
Papua New Guinea International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied.
Pitcairn Islands International delivery is temporarily not accepted.
Fiji International delivery is temporarily not accepted.
French Polynesia International delivery is temporarily not accepted. International delivery is no longer accepted until March 31.
Wallis and Futuna International delivery is temporarily not accepted.

North and Central America

County Delivery Service in Japan Delivery Service in Local Post Offices
United States Shipment from Japan is being delayed.
Aruba International delivery is temporarily not accepted.
Antigua and Barbuda International delivery is temporarily not accepted.
British Virgin Islands International delivery is temporarily not accepted.
El Salvador International delivery is temporarily not accepted. Domestic delivery is delayed.
Caribbean Netherlands International delivery is temporarily not accepted.
Canada Shipment from Japan is being delayed. Domestic delivery is delayed. Non-face to face delivery is applied.
Cuba International delivery is temporarily not accepted.
Curacao International delivery is temporarily not accepted.
Guatemala International delivery is temporarily not accepted.
Grenada International delivery is temporarily not accepted.
Cayman Islands International delivery is temporarily not accepted. International delivery is no longer accepted.
Costa Rica International delivery is temporarily not accepted.
Jamaica International delivery is temporarily not accepted. Domestic delivery is delayed until March 24.
Sint Maarten International delivery is temporarily not accepted.
Saint Kitts and Nevis International delivery is temporarily not accepted.
Saint Vincent International delivery is temporarily not accepted.
Saint Lucia International delivery is temporarily not accepted. Domestic delivery is delayed.
Turks & Caicos Islands International delivery is temporarily not accepted.
Dominica International delivery is temporarily not accepted.
Dominican Republic International delivery is temporarily not accepted.
Trinidad and Tobago International delivery is temporarily not accepted.
Nicaragua International delivery is temporarily not accepted.
Bermuda International delivery is temporarily not accepted. Domestic delivery is delayed.
Haiti International delivery is temporarily not accepted.
Panama International delivery is temporarily not accepted. International delivery is no longer accepted.
Bahamas International delivery is temporarily not accepted.
Barbados International delivery is temporarily not accepted. Domestic delivery is delayed.
Belize International delivery is temporarily not accepted.
Honduras International delivery is temporarily not accepted. International delivery is no longer accepted until March 29. The suspension might be extended.
Mexico Domestic delivery is badly delayed.
Montserrat International delivery is temporarily not accepted.

South America

Country/Region Delivery Service in Japan Delivery Service in Local Post Offices
Argentina International delivery is temporarily not accepted.
Uruguay International delivery is temporarily not accepted. Domestic delivery is delayed.
Ecuador International delivery is temporarily not accepted. Delivery service is temporarily suspended.
Guyana International delivery is temporarily not accepted. Domestic delivery is delayed.
Colombia International delivery is temporarily not accepted. Domestic delivery is delayed.
Suriname International delivery is temporarily not accepted. Domestic delivery is delayed.
Chile International delivery is temporarily not accepted. Domestic delivery is delayed. Delivery to Easter Island is no longer accepted. Non-face to face delivery is applied.
Paraguay International delivery is temporarily not accepted.
Brazil International delivery is temporarily not accepted. Delivery is badly delayed. Non-face to face delivery is applied.
Venezuela, Bolivarian Republic of International delivery is temporarily not accepted.
Peru International delivery is temporarily not accepted. Domestic delivery service is suspended from March 16 to March 30.

Middle East

County Delivery Service in Japan Delivery Service in Local Post Offices
United Arab Emirates International delivery is temporarily not accepted. Domestic delivery is delayed.
Israel International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied.
Iraq International delivery is temporarily not accepted.
Iran, Islamic Republic of International delivery is temporarily not accepted.
Oman International delivery is temporarily not accepted.
Cyprus International delivery is temporarily not accepted. International delivery, except from some routes, is not accepted for 2 weeks from March 21.
Kuwait International delivery is temporarily not accepted. Domestic delivery service is suspended.
Saudi Arabia International delivery is temporarily not accepted. Non-face to face delivery is applied.
Syrian Arab Republic International delivery is temporarily not accepted.
Turkey International delivery is temporarily not accepted. Domestic delivery is delayed.
Bahrain International delivery is temporarily not accepted.
Jordan International delivery is temporarily not accepted.

Europe

County Delivery Service in Japan Delivery Service in Local Post Offices
Iceland Domestic delivery is delayed.
Ireland International delivery is temporarily not accepted. Non-face to face delivery is applied.
Azerbaijan International delivery is temporarily not accepted.
Albania International delivery is temporarily not accepted.
Armenia International delivery is temporarily not accepted. Domestic delivery is badly delayed. Non-face to face delivery is applied.
United Kingdom Non-face to face delivery is applied.
Italy International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied in principle.
Ukraine International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied.
Uzbekistan International delivery is temporarily not accepted.
Estonia International delivery is temporarily not accepted. Non-face to face delivery is applied.
Austria International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied.
North Macedonia International delivery is temporarily not accepted. Domestic delivery is delayed.
Greece International delivery is temporarily not accepted.
Kyrgyzstan International delivery is temporarily not accepted.
Croatia International delivery is temporarily not accepted. Non-face to face delivery is applied.
Kosovo International delivery is temporarily not accepted.
San Marino International delivery is temporarily not accepted.
Georgia International delivery is temporarily not accepted. Domestic delivery is badly delayed. Non-face to face delivery is applied.
Switzerland International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied.
Spain International delivery is temporarily not accepted. Domestic delivery is badly delayed.
Slovakia Domestic delivery is delayed. Non-face to face delivery is applied.
Slovenia Domestic delivery is delayed.Non-face to face delivery is applied.
Serbia International delivery is temporarily not accepted. Domestic delivery is delayed.
Sweden Shipment from Japan is being delayed. Domestic delivery is delayed.
Czech Republic, The International delivery is temporarily not accepted.
Germany Shipment from Japan is being delayed. Non-face to face delivery is applied.
Turkmenistan International delivery is temporarily not accepted.
Holy See (Vatican City State) International delivery is temporarily not accepted.
Hungary International delivery is temporarily not accepted. Domestic delivery is delayed.
France Shipment from Japan is being delayed. Domestic delivery is delayed until March 31 or longer. Non-face to face delivery is applied.
Bulgaria International delivery is temporarily not accepted. Domestic delivery is delayed.
Belarus International delivery is temporarily not accepted. Domestic delivery is delayed.
Belgium International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied.
Poland International delivery is temporarily not accepted. Domestic delivery is delayed.
Portugal International delivery is temporarily not accepted. Domestic delivery is delayed.Non-face to face delivery is applied.
Malta International delivery is temporarily not accepted. Non-face to face delivery is applied from March 17.
Moldova, Republic of International delivery is temporarily not accepted. Domestic delivery service is suspended from March 16.
Montenegro International delivery is temporarily not accepted. International delivery is no longer accepted.
Latvia International delivery is temporarily not accepted. Domestic delivery service is suspended from March 17.
Lithuania International delivery is temporarily not accepted. Non-face to face delivery is applied.
Liechtenstein International delivery is temporarily not accepted. Non-face to face delivery is applied.
Romania International delivery is temporarily not accepted. Domestic delivery is delayed.
Luxembourg International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied.
Russian Federation International delivery is temporarily not accepted. Domestic delivery is delayed.

Africa

County Delivery Service in Japan Delivery Service in Local Post Offices
Ascension International delivery is temporarily not accepted.
Algeria International delivery is temporarily not accepted.
Angola International delivery is temporarily not accepted.
Uganda International delivery is temporarily not accepted.
Egypt International delivery is temporarily not accepted.
Eswatini International delivery is temporarily not accepted.
Ethiopia International delivery is temporarily not accepted.
Eritrea International delivery is temporarily not accepted.
Ghana International delivery is temporarily not accepted.
Cape Verde International delivery is temporarily not accepted. Domestic delivery is badly delayed.
Gabon International delivery is temporarily not accepted.
Guinea-Bissau International delivery is temporarily not accepted.
Kenya International delivery is temporarily not accepted.
Côte d'Ivoire International delivery is temporarily not accepted.
Congo International delivery is temporarily not accepted.
Sao Tome and Principe International delivery is temporarily not accepted.
Zambia International delivery is temporarily not accepted.
Sierra Leone International delivery is temporarily not accepted.
Djibouti International delivery is temporarily not accepted. International delivery is no longer accepted from March 18.
Zimbabwe International delivery is temporarily not accepted. Delivery service is temporarily suspended from March 19.
Seychelles International delivery is temporarily not accepted.
Equatorial Guinea International delivery is temporarily not accepted.
Senegal International delivery is temporarily not accepted. Domestic delivery is delayed.
Saint Helena International delivery is temporarily not accepted.
Tanzania, United Republic of International delivery is temporarily not accepted.
Chad International delivery is temporarily not accepted. International delivery is no longer accepted.
Tunisia International delivery is temporarily not accepted. International delivery is no longer accepted.
Togo International delivery is temporarily not accepted.
Tristan da Cunha International delivery is temporarily not accepted.
Nigeria International delivery is temporarily not accepted.
Namibia International delivery is temporarily not accepted.
Burundi International delivery is temporarily not accepted.
Madagascar International delivery is temporarily not accepted. Delivery service is suspended.
Malawi International delivery is temporarily not accepted.
South Africa International delivery is temporarily not accepted. Domestic delivery is delayed.
South Sudan International delivery is temporarily not accepted.
Mauritius International delivery is temporarily not accepted. Domestic delivery is badly delayed. Non-face to face delivery is applied.
Mauritania International delivery is temporarily not accepted. International delivery is no longer accepted.
Mozambique International delivery is temporarily not accepted.
Morocco International delivery is temporarily not accepted. Domestic delivery is delayed. Non-face to face delivery is applied.
Libya Domestic delivery service is suspended for 3 weeks from March 16.
Rwanda International delivery is temporarily not accepted.
Lesotho International delivery is temporarily not accepted.
Reunion International delivery is temporarily not accepted.