Delivery Situation and Suspension in Each Country and Region

Due to reduced flight operations, a number of parcels that cannot be loaded are stuck at International Exchange Office. Even though tracking notification hasn't been changed from "Posting/Collection", the parcels have arrived in International Exchange Office, waiting to be loaded into planes. We are sorry for inconvenience caused, but your patience would be highly appreciated until the tracking status is changed.

If the suspended internatonal delivery services get back to normal, more purchases are expected. We will ship products in the order of purchases regardless of country or region. We ask you to make purchases ASAP if you get the products sooner.

Impact of Coronavirus (COVID-19) on International Delivery

Below are the current delivery situations and delays in each country. The situation is ever-changing, and we will keep you updated. We are all sorry for the inconvenience and appreciate your understanding.

Last update: 08.04.2020

DHL

Parcels can be shipped to the following regions, but will be stored at local or Japanese DHL warehouse until local delivery service is back to normal.

Products can be shipped to other regions not listed, but delivery might be delayed.

Area	Country/Region
Asia	India, Philippines, Sri Lanka, Bangladesh, Timor-Leste, Wuhan (China)
Middle East	Iraq
Oceania	Fiji
Europe	Russia, Metz (France), Sint Eustatius
North and Central America	Cuba
South America	Venezuela
Africa	Guinea-Bissau, Seychelles, Mayotte, Mauritius, Libya, Sao Tome and Principe, Somalia, Somaliland

JAPAN POST

Each contry and region is taking measures against coronavirus (COVID-19) worldwide outbreak to suspend international delivery service. Also, as flight operations are significantly reduced or canceled and transportation routes are shut down, Japan Post Co., Ltd. is suspending shipments to the following regions from April 2.

Globalkitchen Japan still welcome purchases, but cannot ship the products until postal delivery service resume. We appreciate your understanding and cooperation.

Area	Country/Region
Asia	Afghanistan, Sri Lanka, Nepal, Pakistan, Bangladesh, Bhutan, Brunei Darussalam, Laos, India, Indonesia, Maldives
Middle East	United Arab Emirates, Israel, Iran, Oman, Saudi Arabia, Syria, Turkey, Bahrain, Jordan, Iraq, Cyprus, Kuwait
Oceania	Kiribati, Tuvalu, Papua New Guinea, Pitcairn, Fiji, Wallis and Futuna, Samoa, New Caledonia, New Zealand, French Polynesia
Europe	Ireland, Azerbaijan, Albania, Armenia, Italy, Uzbekistan, Estonia, Austria, Northern Macedonia, Greece, Kyrgyzstan, Croatia, Kosovo, San Marino, Georgia, Switzerland, Spain, Serbia, Czech Republic, Turkmenistan, Vatican, Hungary, Bulgaria, Belarus , Poland, Portugal, Malta, Moldova, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russia, Ukraine, Montenegro
North and Central America	Aruba, Antigua and Barbuda, British Virgin Islands, El Salvador, Netherlands Caribbean, Cuba, Curacao, Grenada, Costa Rica, Jamaica, Sint Maarten, St. Kitts and Nevis, St. Vincent, St. Lucia, Turks and Caicos Islands, Dominica, Dominican Republic, Trinidad and Tobago, Nicaragua, Bermuda, Haiti, Bahamas, Barbados, Belize, Montserrat, Guatemala, Cayman Islands, Panama, Honduras
South America	Guyana, Suriname, Brazil, Peru, Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Venezuela
Africa	Ascension, Algeria, Angola, Uganda, Egypt, Eswatiny, Ethiopia, Eritrea, Ghana, Cape Verde, Gabon, Guinea-Bissau, Kenya, Cote d'Ivoire, Republic of the Congo, Sao Tome and Principe, Zambia, Sierra Leone, Zimbabwe, St. Guinea, Saint Equatorial Guinea , Tanzania, Togo, Tristan da Cunha, Nigeria, Namibia, Burundi, Madagascar, Malawi, South Africa, South Sudan, Mauritius, Mozambique, Morocco, Rwanda, Lesotho, Reunion, Djibouti, Chad, Tunisia, Mauritania

Delivery Situation in Japan and Local Post Offices

Asia

Country/Region	Delivery Service in Japan	Delivery Service in Local Post Offices
Afghanistan	International delivery is temporarily not accepted.
India	International delivery is temporarily not accepted.	International delivery is no longer accepted.
Indonesia	International delivery is temporarily not accepted.	International delivery is no longer accepted. Non-face to face delivery is applied.
Korea	Shipment from Japan is being delayed.	Domestic delivery is delayed. Non-face to face delivery is applied to the following region: Daegu
Singapore	Shipment from Japan is being delayed.	Non-face to face delivery is applied. It is advised to write the recipient contact clearly.
Sri Lanka	International delivery is temporarily not accepted.	Delivery service is temporarily suspended.
Thailand	Shipment from Japan is being delayed.	Domestic delivery is delayed. Non-face to face delivery is applied.
Taiwan	Shipment from Japan is being delayed.
China	International delivery is temporarily not accepted.	Domestic delivery might be delayed. The recipient will get a call before delivery and non-face to face delivery will be applied.
Nepal	International delivery is temporarily not accepted.
Pakistan	International delivery is temporarily not accepted.
Bangladesh	International delivery is temporarily not accepted.
Philippines		The International Postal Office is only accepting a minimum amount of international parcels. All the post offices in quarantine areas are closed.The parcels accepted by April 12 are not going to be sent to local delivery offices until the operation is back to normal.
Bhutan	International delivery is temporarily not accepted.	Domestic delivery is badly delayed.
Brunei Darussalam	International delivery is temporarily not accepted.
Viet Nam		Delivery to the following regions is delayed: Ha Noi (100000–159999), Hai Phong (180000–189999), Quang Ninh (200000–209999), Soc Trang (950000–959999), Hung Yen (160000–169999), Quang Binh (510000–519999), Quang Nam (560000–569999), Da Nang (550000–559999), Hau Giang (910000–919999), Binh Dinh (590000–599999), Bac Giang (230000–239999), Hue (530000–539999), Thai Nguyen (250000–259999), Ninh Thuan (660000–669999), Kien Giang (920000–929999), Quang Tri (520000–529999), Ha Tinh (480000–489999), Nghe An (460000–479999), Ninh Binh (430000–439999), Ho Chi Minh (700000–769999), Thanh Hoa (440000–459999)
Hong Kong	Shipment from Japan is being delayed.	Non-face to face delivery is applied.
Macau	Shipment from Japan is being delayed.	Delivery service is back to normal.
Malaysia		Domestic delivery is delayed. Non-face to face delivery is applied. Delivery to quarantine areas is suspended.
Maldives	International delivery is temporarily not accepted.	International delivery is no longer accepted.
Mongolia	International delivery is temporarily not accepted.	International Post Office in Mongolia is closed until April 1. The closure might be extended.
Lao People's Democratic Republic	International delivery is temporarily not accepted.

Oceania

Country/Region	Delivery Service in Japan	Delivery Service in Local Post Offices
Australia	Shipment from Japan is being delayed.	Non-face to face delivery is applied.
Kiribati	International delivery is temporarily not accepted.
Samoa	International delivery is temporarily not accepted.	International delivery is no longer accepted from March 26.
Tuvalu	International delivery is temporarily not accepted.
Tonga		Domestic delivery is delayed.
New Caledonia	International delivery is temporarily not accepted.	International delivery is no longer accepted. Non-face to face delivery is applied.
New Zealand	International delivery is temporarily not accepted.	Domestic delivery is delayed.Non-face to face delivery is applied.
Papua New Guinea	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied.
Pitcairn Islands	International delivery is temporarily not accepted.
Fiji	International delivery is temporarily not accepted.
French Polynesia	International delivery is temporarily not accepted.	International delivery is no longer accepted until March 31.
Wallis and Futuna	International delivery is temporarily not accepted.

North and Central America

County	Delivery Service in Japan	Delivery Service in Local Post Offices
United States	Shipment from Japan is being delayed.
Aruba	International delivery is temporarily not accepted.
Antigua and Barbuda	International delivery is temporarily not accepted.
British Virgin Islands	International delivery is temporarily not accepted.
El Salvador	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Caribbean Netherlands	International delivery is temporarily not accepted.
Canada	Shipment from Japan is being delayed.	Domestic delivery is delayed. Non-face to face delivery is applied.
Cuba	International delivery is temporarily not accepted.
Curacao	International delivery is temporarily not accepted.
Guatemala	International delivery is temporarily not accepted.
Grenada	International delivery is temporarily not accepted.
Cayman Islands	International delivery is temporarily not accepted.	International delivery is no longer accepted.
Costa Rica	International delivery is temporarily not accepted.
Jamaica	International delivery is temporarily not accepted.	Domestic delivery is delayed until March 24.
Sint Maarten	International delivery is temporarily not accepted.
Saint Kitts and Nevis	International delivery is temporarily not accepted.
Saint Vincent	International delivery is temporarily not accepted.
Saint Lucia	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Turks & Caicos Islands	International delivery is temporarily not accepted.
Dominica	International delivery is temporarily not accepted.
Dominican Republic	International delivery is temporarily not accepted.
Trinidad and Tobago	International delivery is temporarily not accepted.
Nicaragua	International delivery is temporarily not accepted.
Bermuda	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Haiti	International delivery is temporarily not accepted.
Panama	International delivery is temporarily not accepted.	International delivery is no longer accepted.
Bahamas	International delivery is temporarily not accepted.
Barbados	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Belize	International delivery is temporarily not accepted.
Honduras	International delivery is temporarily not accepted.	International delivery is no longer accepted until March 29. The suspension might be extended.
Mexico		Domestic delivery is badly delayed.
Montserrat	International delivery is temporarily not accepted.

South America

Country/Region	Delivery Service in Japan	Delivery Service in Local Post Offices
Argentina	International delivery is temporarily not accepted.
Uruguay	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Ecuador	International delivery is temporarily not accepted.	Delivery service is temporarily suspended.
Guyana	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Colombia	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Suriname	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Chile	International delivery is temporarily not accepted.	Domestic delivery is delayed. Delivery to Easter Island is no longer accepted. Non-face to face delivery is applied.
Paraguay	International delivery is temporarily not accepted.
Brazil	International delivery is temporarily not accepted.	Delivery is badly delayed. Non-face to face delivery is applied.
Venezuela, Bolivarian Republic of	International delivery is temporarily not accepted.
Peru	International delivery is temporarily not accepted.	Domestic delivery service is suspended from March 16 to March 30.

Middle East

County	Delivery Service in Japan	Delivery Service in Local Post Offices
United Arab Emirates	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Israel	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied.
Iraq	International delivery is temporarily not accepted.
Iran, Islamic Republic of	International delivery is temporarily not accepted.
Oman	International delivery is temporarily not accepted.
Cyprus	International delivery is temporarily not accepted.	International delivery, except from some routes, is not accepted for 2 weeks from March 21.
Kuwait	International delivery is temporarily not accepted.	Domestic delivery service is suspended.
Saudi Arabia	International delivery is temporarily not accepted.	Non-face to face delivery is applied.
Syrian Arab Republic	International delivery is temporarily not accepted.
Turkey	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Bahrain	International delivery is temporarily not accepted.
Jordan	International delivery is temporarily not accepted.

Europe

County	Delivery Service in Japan	Delivery Service in Local Post Offices
Iceland		Domestic delivery is delayed.
Ireland	International delivery is temporarily not accepted.	Non-face to face delivery is applied.
Azerbaijan	International delivery is temporarily not accepted.
Albania	International delivery is temporarily not accepted.
Armenia	International delivery is temporarily not accepted.	Domestic delivery is badly delayed. Non-face to face delivery is applied.
United Kingdom		Non-face to face delivery is applied.
Italy	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied in principle.
Ukraine	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied.
Uzbekistan	International delivery is temporarily not accepted.
Estonia	International delivery is temporarily not accepted.	Non-face to face delivery is applied.
Austria	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied.
North Macedonia	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Greece	International delivery is temporarily not accepted.
Kyrgyzstan	International delivery is temporarily not accepted.
Croatia	International delivery is temporarily not accepted.	Non-face to face delivery is applied.
Kosovo	International delivery is temporarily not accepted.
San Marino	International delivery is temporarily not accepted.
Georgia	International delivery is temporarily not accepted.	Domestic delivery is badly delayed. Non-face to face delivery is applied.
Switzerland	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied.
Spain	International delivery is temporarily not accepted.	Domestic delivery is badly delayed.
Slovakia		Domestic delivery is delayed. Non-face to face delivery is applied.
Slovenia		Domestic delivery is delayed.Non-face to face delivery is applied.
Serbia	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Sweden	Shipment from Japan is being delayed.	Domestic delivery is delayed.
Czech Republic, The	International delivery is temporarily not accepted.
Germany	Shipment from Japan is being delayed.	Non-face to face delivery is applied.
Turkmenistan	International delivery is temporarily not accepted.
Holy See (Vatican City State)	International delivery is temporarily not accepted.
Hungary	International delivery is temporarily not accepted.	Domestic delivery is delayed.
France	Shipment from Japan is being delayed.	Domestic delivery is delayed until March 31 or longer. Non-face to face delivery is applied.
Bulgaria	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Belarus	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Belgium	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied.
Poland	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Portugal	International delivery is temporarily not accepted.	Domestic delivery is delayed.Non-face to face delivery is applied.
Malta	International delivery is temporarily not accepted.	Non-face to face delivery is applied from March 17.
Moldova, Republic of	International delivery is temporarily not accepted.	Domestic delivery service is suspended from March 16.
Montenegro	International delivery is temporarily not accepted.	International delivery is no longer accepted.
Latvia	International delivery is temporarily not accepted.	Domestic delivery service is suspended from March 17.
Lithuania	International delivery is temporarily not accepted.	Non-face to face delivery is applied.
Liechtenstein	International delivery is temporarily not accepted.	Non-face to face delivery is applied.
Romania	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Luxembourg	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied.
Russian Federation	International delivery is temporarily not accepted.	Domestic delivery is delayed.

Africa

County	Delivery Service in Japan	Delivery Service in Local Post Offices
Ascension	International delivery is temporarily not accepted.
Algeria	International delivery is temporarily not accepted.
Angola	International delivery is temporarily not accepted.
Uganda	International delivery is temporarily not accepted.
Egypt	International delivery is temporarily not accepted.
Eswatini	International delivery is temporarily not accepted.
Ethiopia	International delivery is temporarily not accepted.
Eritrea	International delivery is temporarily not accepted.
Ghana	International delivery is temporarily not accepted.
Cape Verde	International delivery is temporarily not accepted.	Domestic delivery is badly delayed.
Gabon	International delivery is temporarily not accepted.
Guinea-Bissau	International delivery is temporarily not accepted.
Kenya	International delivery is temporarily not accepted.
Côte d'Ivoire	International delivery is temporarily not accepted.
Congo	International delivery is temporarily not accepted.
Sao Tome and Principe	International delivery is temporarily not accepted.
Zambia	International delivery is temporarily not accepted.
Sierra Leone	International delivery is temporarily not accepted.
Djibouti	International delivery is temporarily not accepted.	International delivery is no longer accepted from March 18.
Zimbabwe	International delivery is temporarily not accepted.	Delivery service is temporarily suspended from March 19.
Seychelles	International delivery is temporarily not accepted.
Equatorial Guinea	International delivery is temporarily not accepted.
Senegal	International delivery is temporarily not accepted.	Domestic delivery is delayed.
Saint Helena	International delivery is temporarily not accepted.
Tanzania, United Republic of	International delivery is temporarily not accepted.
Chad	International delivery is temporarily not accepted.	International delivery is no longer accepted.
Tunisia	International delivery is temporarily not accepted.	International delivery is no longer accepted.
Togo	International delivery is temporarily not accepted.
Tristan da Cunha	International delivery is temporarily not accepted.
Nigeria	International delivery is temporarily not accepted.
Namibia	International delivery is temporarily not accepted.
Burundi	International delivery is temporarily not accepted.
Madagascar	International delivery is temporarily not accepted.	Delivery service is suspended.
Malawi	International delivery is temporarily not accepted.
South Africa	International delivery is temporarily not accepted.	Domestic delivery is delayed.
South Sudan	International delivery is temporarily not accepted.
Mauritius	International delivery is temporarily not accepted.	Domestic delivery is badly delayed. Non-face to face delivery is applied.
Mauritania	International delivery is temporarily not accepted.	International delivery is no longer accepted.
Mozambique	International delivery is temporarily not accepted.
Morocco	International delivery is temporarily not accepted.	Domestic delivery is delayed. Non-face to face delivery is applied.
Libya		Domestic delivery service is suspended for 3 weeks from March 16.
Rwanda	International delivery is temporarily not accepted.
Lesotho	International delivery is temporarily not accepted.
Reunion	International delivery is temporarily not accepted.