Ordering & Delivery

Ordering Process

Globalkitchen Japan offers a thoughtfully curated range of products. We hope you enjoy browsing and selecting from our collection.

To place an order, add items to your cart. On the cart page, enter your delivery address. Available shipping methods and rates will appear automatically based on the destination, weight, and size of the items selected.

Once your selection is complete, proceed to checkout. If you use Shop Pay, PayPal, Apple Pay, or Google Pay, you may take advantage of express checkout from the cart page.

At the checkout page, please enter your shipping and payment details. A valid email address and phone number are required, as these may be used by couriers to contact you regarding delivery. Logging into your account will allow your information to be pre-filled for a quicker checkout.

If you have a discount code, please enter it in the "Discount code or gift card" field.

Please double-check your billing and shipping information before placing your order. If both addresses are the same, no additional entry is necessary. Kindly note that billing details cannot be changed once your order is finalized.

A confirmation email will be sent after placing your order. Please keep it for reference until your items arrive.

Payment Information

We accept the following payment methods: Visa, Mastercard, American Express, JCB, PayPal, Shop Pay, Apple Pay, and Google Pay.

Our default currency is Japanese Yen (JPY). However, you may switch to other currencies such as US Dollars (USD), Euros (EUR), British Pounds (GBP), Australian Dollars (AUD), or Canadian Dollars (CAD), depending on your location. When a different currency is selected, a 2% currency conversion fee will be applied to the product price. Additionally, slight rounding adjustments may occur depending on the currency.

All payments are ultimately processed in Japanese Yen. Due to currency exchange rates set by your credit card provider or PayPal, there may be a discrepancy between the displayed amount at checkout and the actual amount charged. This also applies to refunds and may be affected by fluctuations in exchange rates over time.

Your payment statement may show "GLOBALKITCHENJP" as the billing descriptor, along with the store name or other identifiers. For PayPal transactions, the merchant name will appear as “Orizuru Co., Ltd.”

Product Availability and Shipping Schedule

Most orders are dispatched within approximately 5 business days, except Saturdays, Sundays, and public holidays, from the day after the order date.

Please be aware that certain products are available only via special order or made-to-order. In addition, larger order volumes—even for in-stock items—may require more than 5 business days to process and ship. We kindly ask for your understanding.

Shipping Information

All items are shipped directly from Japan.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. We will also send you delivery updates as tracking information becomes available. Please note that a signature may be required upon delivery, so we kindly ask that you be available around the expected delivery date.

For inquiries about your package after shipment, please contact your local courier with the provided tracking number.

If a package is returned to us due to unclaimed delivery or expired holding periods, our Returns & Refunds Policy will apply.

International Shipping Carriers

We offer international shipping via Japan Post, FedEx, and DHL. When using postal services, your package will be handled by Japan Post within Japan. After leaving the country, it will be transferred to the local postal service in the destination country for final delivery.

For the availability of shipping carriers by country, please refer to Delivery Situation and Suspension in Each Country and Region.

Shipping Fees

Shipping fees are calculated based on the actual weight or the volumetric weight (kg): Length (cm) × Width (cm) × Height (cm). After adding items to your cart, select your shipping destination to view available shipping options and rates.

Economy Airmail Small Packet

Shipping fees are calculated based on the package's actual weight. Economy Airmail Small Packet is available only for packages weighing 2.0 kg or less and with a combined length, width, and height not exceeding 90 cm.

Express Mail Service

Shipping fees are calculated based on the actual weight of the package.

FedEx Express

Shipping fees are based on the greater of actual weight or volumetric weight. Volumetric weight (kg) is calculated as: Length (cm) × Width (cm) × Height (cm) ÷ 5,000（cm³/kg）.

A fuel surcharge is incorporated into our shipping fees and revised monthly to reflect the percentage fluctuation in aviation fuel prices.

Please note that a remote area delivery surcharge may be applied based on the postal code or locality of the shipping destination.

An additional surcharge may be applied during peak seasons such as the year-end and New Year holidays due to increased shipping demand.

DHL Express

Shipping fees are based on the greater of actual weight or volumetric weight. Volumetric weight (kg) is calculated as: Length (cm) × Width (cm) × Height (cm) ÷ 5,000（cm³/kg）.

A fuel surcharge is incorporated into our shipping fees and revised monthly to reflect the percentage fluctuation in aviation fuel prices.

Please note that a remote area delivery surcharge may be applied based on the postal code or locality of the shipping destination.

An additional surcharge may be applied during peak seasons such as the year-end and New Year holidays due to increased shipping demand.

Import Taxes & Customs Fees

The default currency for displayed prices is Japanese Yen (JPY). The declared value for customs purposes is based on the intrinsic value of the product and will be declared at its regular price in JPY. Please note that any discount coupons are applied to the product subtotal but will not affect the declared value.

As all orders are dispatched from Japan, the items will be considered imported goods in the country of delivery. Any import duties, taxes, or customs clearance fees imposed by the destination country will be borne by the customer. These fees are not included in your online payment and may be charged separately upon arrival. We appreciate your understanding.

Customs duties, tax rates, and customs clearance fees vary by country. We recommend checking with your country's customs website or relevant authorities before placing an order.

For customers in Australia

Starting July 1, 2018, a 10% Goods and Services Tax (GST) is imposed on consumer goods priced at AUD 1,000 or less when sold to customers in Australia. The GST is collected during checkout by the seller or online platform and remitted to the Australian Taxation Office (ATO).

For purchases exceeding AUD 1,000, GST is not collected during checkout. Rather, it will be assessed and payable to customs authorities upon the goods' arrival in Australia.

GST and Imported Goods – Australian Tax Office

For customers in the United Kingdom

Starting January 1, 2021, a 20% VAT is applied to imports into the United Kingdom valued at £135 or below. This tax is collected at the point of sale by the seller or online platform and remitted to HM Revenue and Customs (HMRC).

For purchases valued above £135, VAT is not collected at the point of sale. Instead, it is assessed and payable to UK customs when the goods enter the country.

UK VAT Guide – GOV.UK

Disclaimer

Due to global circumstances such as geopolitical events or pandemics, shipping carriers may suspend their services without prior notice. If a shipping suspension is confirmed after your order has been placed, the order will be canceled and a full refund will be issued.

Please be advised that deliveries may be delayed due to factors such as severe weather, natural disasters, customs clearance procedures, or logistical disruptions. We kindly ask for your understanding that we cannot be held responsible for delays resulting from such force majeure events.