Returns & Refunds
Globalkitchen.japan offers returns for most items within 30 days of receipt of delivery.
We cannot accept returns on personalised items, special-order items, made-to-order items, food, books, or on items damaged through normal wear and tear.
We accept returns on the defective items within 7 days of receipt of delivery.
The products to be refund have to be complete and be in an unused and undamaged condition
If your order has not yet been shipped (i.e. you have not received the shipment confirmation), please notify us as soon as possible. You can cancel the order and we will refund you the total amount of your order.
However, if your order has already been shipped, you cannot cancel it. You can return your items instead. We regret that we are unable to refund your original shipping charges (if applicable) unless the return was a result of our error.
You can return most products to Globalkitchen.japan if the products are complete and are in an unused and undamaged condition.
Unfortunately, we cannot refund any taxes, duties, charges or delivery costs which you may have paid when placing your order, and also the shipping cost for sending the item back to us.
To return an item, please send us an email (firstname.lastname@example.org) as your return request indicating what you are returning and why within 30 days of receipt of the products.
Globalkitchen.japan will issue a refund within 1-2 working days of receiving your returned order. Refunds can only be sent back to the original payment method used in a charge. The refund will be received in your account generally within 5-10 working days, depending upon your bank.