Frequently Asked Questions

No, it's not. Shipping fee varies depending on the size and weight of products. The shipping fee will be shown when the products are added to the cart.

Japanese taxes are not included in the price. Depending on destination countries, some taxes may be charged at checkout.

Apart from the amount paid at the time of purchase, customs duty or other customs clearance fees may incur. Please check the customs information of each country before placing orders.

When the products are added to the cart, the shipping fee will be shown automatically. Orders are not acceptable if no shipping fee is shown. Furthermore, reception of orders may be temporarily suspended due to the impact of COVID-19. Please check Delivery Situation and Suspension in Each Country and Region.

The shipping fee is not shown when the total weight of products exceeds 30 kg or when a country or region that is out of service is selected. The weight limitation of 30 kg is based on the regulation by JAPAN POST for maximum weight of one package.

The followings are acceptable at the moment: Japanese Yen (JPY), Australian Dollar (AUD), British Pound (GBP), Canadian Dollar (CAD), Danish Krone (DKK), Euro (EUR), Hong Kong Dollar (HKD), New Zealand Dollar (NZD), Singapore Dollar (SGD), Swedish Krona (SEK), US Dollar (USD).

Our website is currently available only in English. For customer support, either English or Japanese is available.

No it's not. Basically, instructions of use attached to the products are written in Japanese unless the manufacturer provides an English manual.

Yes, it is. We provide a wrapping service using Japanese traditional Furoshiki. Select your favorite Furoshiki on the Furoshiki Gift Wrap page and add to the cart along with the product to be wrapped.

For cafe/restaurant owners or retailers who need bulk orders, please read the Business page and contact us. We are very sorry that this service doesn't apply to private customers.

For security reasons, you may have an error when the credit card information doesn't match the billing address. Furthermore, our autolearn feature can detect suspicious orders that are similar to past frauds as errors.

Go to the Checkout screen and enter a coupon code in "Gift card or discount code". Ensure to enter the code before completing checkout as coupons are not acceptable after checkout.

No, it's not. Coupons cannot apply after completing checkout. Ensure to enter the coupon code on the Checkout screen.

First, please check if the email address is correct. Next, please check your junk/spam email box and set up to receive emails from support@globalkitchenjapan.com.

It is impossible to change or cancel part of orders after purchase. For cancellation of the complete order, contact us via Contact Form or support@globalkitchenjapan.com. You can place a new order after the cancellation.

For credit/debit cards, it will take 30 days at maximum. For PayPal, it will take 3 to 5 business days until refund.

Globalkitchen Japan is a Japan-based company. The products are shipped from Japan.

Shipping will take about 5 business days as our lineup includes backorder products. The product is backordered from the manufacturer after purchase, and it may sometimes be out of stock at the manufacturer's end. In such cases, your order will be shipped when all the products get available.

Custom-made products are backordered from the manufacturer after purchase. Please be noted your product may arrive after the estimated delivery date mentioned on the item page as most manufacturers are currently working with less employees due to the impact of COVID-19.

Yes, they can. Domestic shipments are available.

Please contact us as soon as possible if you would like to change the delivery address after purchase. The change would not be acceptable if your product has already been shipped.

If the tracking information hasn't been updated for a few weeks, the product may be missing. Please contact us via Contact Form or support@globalkitchenjapan.com so that we can investigate further.

In such cases, please contact the carrier as soon as possible. We cannot arrange re-delivery. If the product has been returned to us due to the expiration of the storage period, we cannot refund the shipping fees incurred for the first delivery.