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Frequently Asked Questions

Currently Globalkitchen Japan accepts the following forms of payment: VISA, MasterCard, AMEX, PayPal and Apple Pay.

Globalkitchen Japan accepts the following international credit cards: VISA, MasterCard, and AMEX.

If your order has not been shipped yet, please notify us as soon as possible. We will refund you the total amount of your order. However, if your order has already been sent, we cannot cancel it.

Your order will be shipped by Japan Post or DHL. EMS is an international postal Express Mail Service, and ePacket is an international registered airmail small packet (up to 1.5 kg). DHL Express shipping option is also available

Your shipping cost is weight-based. Shipping costs are indicated on the cart page, and also at the checkout time. It is automatically calculated by adding the shipping weight of each product.

Once your order has shipped, you will receive a shipping confirmation email. This email will contain your tracking number as well as a link to track your package.

With the tracking number provided please contact your local delivery post office for any further delivery details. If you still have not received your order please e-mail us (support@globalkitchenjapan.com) for assistance.

Should an item on your order be out-of-stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.

If you receive products that were damaged in transit, please contact us right away and we will rectify as quickly as possible. Please email: support@globalkitchenjapan.com

Globalkitchen Japan will issue a refund within 1-2 working days of receiving your returned order. The refund will be received in your account generally within 5-10 working days, depending upon your bank.

Please email: support@globalkitchenjapan.com

Our gift wrapping service is now available, please visit our Gift Wrap page.