Delivery Information

Delivery is taking longer than usual due to the impact of coronavirus (COVID-19). Globalkitchen Japan will constantly check the latest transport information and keep you posted. As the situation is ever-changing, the information might be updated without prior notice. Please check the latest information on this page.

Globalkitchen Japan provide the safe and secure delivery services for you to receive your items wherever you are.
Please do not hesitate to reach us should you have any concern or doubt.

Delivery Policy

We send out orders within 5 business days except Saturdays, Sundays, and public holidays from the next day of the date of order.
Please keep in mind that it may take more than 5 business days to ship if the products need to be back-ordered.

When you order several items at a time, we ship them all together.

Once your parcel is dispatched, we will send you an email with tracking information.
After that, you will receive an email to see where your parcel is every time tracking information is updated.

Your signature is required upon delivery to ensure safe receipt.
In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end.

Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country.
These fees may be charged you when your package enters your country (they are not included in payment on our website).

Carriers

Our international shipping is offered through Japan Post, DHL or FedEx.

As local storage expires after a week in Germany, many parcels are returned to the sender. Please contact your local post office or DHL in the following cases to prevent parcel returns: 1. The parcel hasn't reached you although you got a notification of "Out for Delivery". 2. You have received a notification of "Failed Attempt" or "Delivery Exception".
Please note that in case that your parcel is returned, we cannot bear any responsibility or reimburse the shipping fee you paid.

*Please note that Airmail Small Packets bound for Australia or Canada cannot be tracked after shipped from Japan.
*We are unable to deliver to PO Boxes as a signature is always required on your parcel.
*Estimated delivery time may vary by destination. Please contact us if you have any questions.
*Additional Designation for DHL can be set up through the link after shipment is completed.

Shipping Fee

Shipping fee is calculated based on package weight or volume (LxWxH).
Shipping fee will be displayed when you add item to cart and select shipping country.

Airmail Small Packet

Shipping fee is calculated based on Actual Weight of each package.
Airmail Small Packet is only for packages whose weight is 2.0kg or less and total dimensions (L+W+H) is less than 90cm.

Express Mail Service

Shipping fee is calculated based on Actual Weight of each package.

DHL Express

When Volume Weight exceeds Actual Weight, the following fomula will apply: Volume Weight (kg) = Length (cm) x Width (cm) x Hight (cm) ÷ 5,000 (cm3/kg)
Please make sure to confirm your shipping fee on Cart Screen as it varies depending on the item. For some regions, Remote Area Surcharge will be additionally charged.

DHL shipping fee includes fuel surcharge, which is set based on the price fluctuation rate (%) every month. For this reason, the shipping fee is subject to change without notice.

FedEx Express

When Volume Weight exceeds Actual Weight, the following fomula will apply: Volume Weight (kg) = Length (cm) x Width (cm) x Hight (cm) ÷ 5,000 (cm3/kg)
Please make sure to confirm your shipping fee on the cart screen as it varies depending on the item. For some regions, International Out-of-Delivery-Area Surcharge will be additionally charged.

FedEx shipping fee includes fuel surcharge, which is set based on the price fluctuation rate (%) every month. For this reason, the shipping fee is subject to change without notice.

Import Taxes & Customs Fees

The list price of your order will be the declared value. Discount coupon applies to the subtotal amount of the articles, and doesn’t apply to the declared value.

Please note that your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country.
These fees may be charged you when your package enters your country (they are not included in payment on our website).
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to shopping.

Disclaimer

Due to extraordinary circumstances such as COVID-19 pandemic, delivery service may be suspended by the carriers without notice. In case this happens after your order, your order will be canceled. Please note that we do not take responsibility for any delivery delays caused by extraordinary circumstances.