Most of our products are processed and shipped within 4-5 working days after the order confirmation. Once your parcel is dispatched, we will send you an email with tracking information. Please be aware that delivery delays by the carrier or customs can occasionally occur. Unfortunately, we cannot be responsible for this type of delay.
Customers are responsible for import duties, taxes and brokerage fees (if any) in your country. These fees may be charged to you when your package reaches your country (these fees are not included in the shipping costs that we charge you).
Registered Airmail ePacket
Small Packet Delivery (Up to 2 kg)
Delivery to over 120 countries worldwide. Delivering in 7 days or more after the order is dispatched. Expected delivery time may vary due to customs formalities.
May not be traceable in some countries. Signature required upon delivery.
Please note: We are unable to provide our shipping to PO Boxes as the parcels require a signature on delivery. Please note: Estimated delivery times of postal services may vary and are dependent on the destination countries. If you have any queries please do not hesitate to contact us.
Our international shipping is offered through Japan Post or DHL.
International ePacket (Registered Airmail Small Packet: available up to 2 kg) is usually delivered within 7 to 15 days to most of the countries and insured in case of loss or damage up to 6,000JPY.
EMS (Express Mail Service) is usually delivered within 3 to 7 days to most of the countries and insured in case of loss or damage up to 20,000JPY.
DHL Express shipping is usually delivered within 5 to 10 days to most of the countries and insured in case of loss or damage.
Please note that average number of days may vary based upon destination and customs processing.
Track Your Order
You will receive an email notification with the tracking information once your order has been shipped.
Enter your tracking number and check delivery status.
Once you've entered your shipping address, shipping costs are calculated and added to your cart.
Your shipping cost is weight-based. Shipping costs are indicated on the cart page, and also at the checkout time. It is automatically calculated by adding the shipping weight of each product and also the base package weight (400 g).