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Ordering & Payment

We only accept Japanese Yen (JPY) when you choose Paypal as your payment method.

Placing Orders

It's quite easy to shop in Globalkitchen Japan.
We have a long list of different kinds of items. Hope you enjoy your shopping.

Step.1

Find items you want to order.
Read item description carefully and click "ADD TO CART" button to add it to your cart.

Tips
  • Choose the color, size and quantity of the item when you can see the choices.
  • Currency can be changed from Japanese yen to your own.

Step.2

"Shopping Cart" is shown once items are added into your cart.
You can calculate shipping fee with Shipping Rates Calculator. Check it out by choosing the country where you would like to receive the item.
Shipping cost varies depending on the means.
Choose the delivery type and confirm the total cost, then press "Checkout".

Tips
  • Shipping cost varies based on weight of items.
  • Items and postage can be converted into each currency.
  • You can use registered account information to pay by Paypal or Google Pay.
    Each payment method button leads you to your account page.

Step.3

Enter your delivery address.
If you already have an account, this step can be skipped.

Enter the coupon code in "Gift card or discount code" field if you have any.

Press "Continue to shipping" to choose who you want to deliver your items once you have filled all the field.

Tips
  • Your first purchase can get 10% discount by registering our news letter in advance.
  • Phone number is mandatory. Delivery company might give you a call in case no one is at home.

Step.4

Choose shipping method you would like to use.
Once you have chosen one, press "Continue to payment" to move on.

Tips
  • Enter the coupon code in "Gift card and discount code" field if you have any.

Step.5

Choose payment method you want to proceed with.
Globalkitchen Japan accept the following payment methods.

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

Press "Pay now" to complete your purchase after entering payment information.
Once you complete everything, you will receive order confirmation via email.
This is important note for your order. Please keep it until you receive your items.

Tips
  • Enter the coupon code in "Gift card and discount code" field if you have any.
  • Billing address and shipping address can be different. Please enter the right one here.
  • Final price shown in your currency will contain 2% of the original products price as the conversion fee. There is also a rounding rule depending on the currency you chose.
  • Please note that this currency conversion service is not supported for PayPal. Even if you chose the currency while shopping, the final price will be shown in JPY.
  • "Remember me" keeps your information to simplify your next purchase. For more information about this function, visit Shopify Pay
  • You will see "Globalkitchen Japan" as the biller in your account statement.

Import Taxes & Customs Fees

Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to shopping.

Globalkitchen Japan will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order.
It is important for you to become familiar with customs policies for your specific country before ordering.

Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Please check with your customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Items delivered into Australia

GST applies to goods imported by consumers into Australia as well as to shipping or service fee related to the purchase.

Orders up to AU $1,000
From 1 July 2018, if you're buying an item located outside of Australia and you select a delivery address in Australia, Globalkitchen Japan will add GST to your total at checkout. The order value (item price + shipping costs) goes directly to the seller as usual, and Globalkitchen Japan pays GST to the Australian Taxation Office (ATO).

Please visit the ATO website for more information about the introduction of GST on low value imported goods.
Australian Taxation Office » »

Orders over AU $1,000
If you're buying from overseas and your order is valued at over AU $1,000, the GST is generally collected at the Australian border. You may need to pay it as part of clearing your parcel through customs.

Out-of-Stock Items & Back Orders

Should an item on your order be out of stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.

Damage

If you have a product that was damaged during delivery, please e-mail us (support@globalkitchenjapan.com) with photos of your damaged item within 7 days after receiving it.

Wrong Item

If you believe there has been a mistake with your order, we will do all we can to remedy the problem. Contact us and we will take care of it.

Please Note

If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Globalkitchen Japan has incurred during shipping, such as warehousing fees, return postage fees, etc.

Please be sure that the addresses are correct, the recipient knows the package is coming and that location is suitable for daytime delivery of packages.