Ship globally in 5 business days from Japan.

Ordering & Payment

Placing Orders

It's quite easy to shop in Globalkitchen.japan.
We have a long list of different kinds of items. Hope you enjoy your shopping.

Step.1

Find an item you want to order.
Read item descriotion carefully and click "ADD TO CART+" button to add it to your cart.

Tips

  • Choose the color, size or quantity of the item when you can see the choices.
  • Do you need time to decide? Click "ADD TO WISHLIST" and make your own wishlist.
  • Currency can be changed from Japanese yen to your own.
  • Language can be changed into your own. *We use Google Translate.

Step.2

"Shopping Cart" is shown once items are added into cart.
You can calcurate shipping cost with Shipping Rates Calculator. Check it our by choosing the country you wanna receive the item in.
Shipping cost varies depending on the means.
Choose the delivery type and confirm the total cost, then press "CHECK OUT"

Tips

  • Shipping cost varies based on weight of items.
  • Items and postage can be converted into each currency.
  • Please convert currency to see an exact amount you will be charged before moving onto CHECK OUT, it will be only shown in Japanese yen afterwords.

Step.3

Enter your delivery address.
If you already have an account, this step can be skipped.

Enter the coupon code in "Discount" field if you have any.

Press "Continue to shipping method" to choose who you want to deliver your items once you have filled all the field.

Tips

  • You can pay by Paypal or Google Pay by using registered account information.
    Each payment method button leads you to your account page.
  • Your first purchase can get 10% discount by registering our news letter in advance.
  • Phone number is mandatory. Delivery company might give you a call in case no one is at home.

Step.4

Choose shipping method you would like to use.
Once you have chosen one, press "Continue to payment method" to move on.

Tips

  • Enter the coupon code in "Discount" field if you have any.

Step.5

Choose payment method you want to proceed with.
Globalkitchen.japan accept the following payment methods.

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

Press "Complete order" to complete your purchase after entering payment information.
You will receive Order confirmation via email after completion.
This is important note for your order. Please keep it until you receive your items.

Tips

  • Enter the coupon code in "Discount" field if you have any.
  • Billing address and Shipping address can be different. Please enter the right one here.
  • "Remember me" keeps your information to symplify your next purchase. For more information about this function, visit Shopify Pay
  • You will see "Globalkitchen.japan" as the biller in your account statement.
  • Currency is converted from Japanese yen to your card . Please confirm exchange rate with your card company or check it in your credit card statement.

Import Taxes & Customs Fees

Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to shopping.

Globalkitchen.japan will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order.
It is important for you to become familiar with customs policies for your specific country before ordering.

Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Please check with your customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Items delivered into Australia

GST applies to goods imported by consumers into Australia as well as to shipping or service fee related to the purchase.

Orders up to AU $1,000
From 1 July 2018, if you're buying an item located outside of Australia and you select a delivery address in Australia, Globalkitchen.japan will add GST to your total at checkout. The order value (item price + shipping costs) goes directly to the seller as usual, and Globalkitchen.japan pays GST to the Australian Taxation Office (ATO).

Please visit the ATO website for more information about the introduction of GST on low value imported goods.
Australian Taxation Office » »

Orders over AU $1,000
If you're buying from overseas and your order is valued at over AU $1,000, the GST is generally collected at the Australian border. You may need to pay it as part of clearing your parcel through customs.

Out-of-Stock Items & Back Orders

Should an item on your order be out of stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.

Damage

If you have a product that was damaged during delivery, please e-mail us (support@globalkitchenjapan.com) with photos of your damaged item within 7 days after receiving it.

Wrong Item

If you believe there has been a mistake with your order, we will do all we can to remedy the problem. Contact us and we will take care of it.

Please Note

If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Globalkitchen.japan has incurred during shipping, such as warehousing fees, return postage fees, etc.

Please be sure that the addresses are correct, the recipient knows the package is coming and that location is suitable for daytime delivery of packages.

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